Frequently asked Questions (FAQs)

  • Is Global Penfriends Safe
  • Global Penfriends has been connecting penpals for over 25 years and we believe Global Penfriends is the safest penpal club in the world. All member profiles are reviewed by a human and any non genuine profiles are removed. Our site is administered to ensure we provide a safe place to meet your new international friends.

  • Where is Global Penfriends?
  • We are a family based club based in Western Australia.

  • Is this site for snail mail penpals or internet penpals?
  • Both, We have structured the site to allow snail mail penpals to connect and also provided a messaging tool to allow internet friends to connect.

  • Is this site free?
  • Yes! The site has a great free/basic offering which allows everyone to find penpals. If you want an enhanced experience, there are also options to upgrade.

  • Is my data safe?
  • Any information provided to Global Penfriends will never be distributed to any other third party.

  • Is Global Penfriends for dating?
  • NO - We are an international friendship club.

  • What ages is the club for?
  • We welcome all ages. The club is setup so that children cannot be contacted by adults.

  • Do i need a profile in order to contact other penpals?
  • Yes.

  • Can children under 13 upload a photo of themself?
  • No, for safety reasons we do not allow children under 13 years of age to post pictures of themselves. If any children under 13 would like to add a profile photo, we ask that they upload a picture of an animal or pet instead.

  • Can you share images / video or other media on the site?
  • No, to keep the site safe, we have removed sharing of images and video. If you wish to share an image with your penpal without giving away your private contact details - please use https://imgbb.com/
    Just upload your image, set the auto delete time from 5 minutes to 1 month. Then send your penpal the link that Imgbb gives you.. its very simple to use and will keep you safe.

  • I need help finding penpals - where to start?
  • Start by creating a free profile, search for penpals and send messages on our website. If you have time, check out our visitor tour.

  • I forgot my email and password
  • Visit the contact us page, send us an email and we will run a manual security check.

  • I forgot my password
  • Please go to the sign-in page and click on the "forgot password" link. You will be asked for your registered email address. You will be sent a link to reset your password.

  • What is the Send a Smile button for?
  • This is used to send an expression of interest to contact a penpal. Your penpal will receive a message saying you are interested in contacting them.

  • Can school classes or students register?
  • Yes students are welcome to join, we suggest that each student within a class creates a profile to ensure a customised experience. Each profile will require its own email address.

  • I have too many penpals - Can i pause my profile?
  • If you have too many penpals, just sign in, click on my profile and suspend your profile. This will remove it from search results.

  • I upgraded but my account has not updated
  • Upgrades usually happen straight away, but occasionally you must wait a couple of minutes for it to activate.

  • How do I delete my profile and all my data
  • Sign in, click my profile and then delete profile >> Then click to confirm deletion. Once deleted - your data cannot be restored..

  • Why are some profiles removed from the club?
  • Safety is our primary focus. Profiles can be removed if they are found or suspected of being non genuine or displaying suspicious behaviour.

  • Can Prison inmates join?
  • No, convicted criminals or inmates are not allowed to join.

  • How do i cancel a subscription payment
  • Please login to paypal or send us an email and it will be cancelled immediately.